SHIPPING & RETURNS

International Shipping

Zaza Beaute ships your package DDU (duties and taxes unpaid), and does not collect any duties and/or taxes and cannot predict what your particular charges may be.

When ordering from ZazaBeauteUsa.com, you’re responsible for assuring the product can be lawfully imported to the destination.

The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Zaza Beaute has no control over these charges, nor can Zaza Beaute predict what they may be.

Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Damaged items

Customers are not advised to dispose of items before contacting our customer service team because if they do so, we are not responsible to offer an exchange or refund.

We do everything possible for our customers to receive their orders on time and in perfect condition.

We carefully pack every order, so damaged products are incredibly rare and unlikely to happen to you. In the unlikely event that a shipper damages your products during transit, we can help you to open the claim on your behalf.

What constitutes damage:
• Cracked jars and bottles,
• Jars and bottles contents are spilled out,
• Broken items.

Please notice that items with minor leaking, small scratches or small dents are not considered as damaged. Those items cannot constitute the basis for claims.

We hope for your understanding in this matter.

Refused and unapproved returns

Any refused package is subject to a 50% Restocking Fee. For any shipments returned to us due to a bad address, refusal upon delivery, there will be an additional shipping and handling charge of 30% of your order subtotal minus an applied discount. Shipping and handling charges are non-refundable.

If you provide an incorrect address to ship and we need to reroute your package, UPS rerouting fee is $15.00. International/Post Office shipments can not be rerouted.

All unapproved returns are subject to 50% restocking fee. Unapproved returns are the merchandise that was used, packages torn, worn and all other conditions in which the merchandise cannot be sold again.

Credit for returns OR EXCHANGES will be issued after your merchandise is received AND TAKES ON THE AVERAGE 4-10 DAYS depending on when we received the merchandise back, please be patient and rest assured that all will be processed in a timely manner

ZazaBeauteUsa.com refund policies on appliances and fragrances are as following: Electrical Appliances (Blow Dryers, Curling Irons, Nail Machines, etc.) can be exchanged for replacement or other merchandise within 30 days of receipt of original shipment. (Product MUST be in perfect condition; packaging, merchandise)

For sanitary health concerns, we only accept the return for refund of hair brushes, hair extensions, combs or liquid/powder hair care & hair loss products that are sealed / unopened in their original packaging. If you are unhappy with your purchase we will gladly exchange your order within 30 days of receipt

If your appliance becomes defective within 30 days of purchase, we will replace the appliance for you. After 30 days, all appliances are covered under the manufacturer’s warranty (All of our appliance manufacturers offer from 1-3year warranty so you always have your piece of mind). Please make sure to register your appliance with the manufacturer so that to be able to get the warranty.
– You will need the packing list that came with your order and the credit card used to make the purchase.
– Shipping will be refunded only if the item was shipped incorrectly, damaged or defective and it is the only item on the order.
– Item must be returned in original condition and in original packaging including any paperwork, manuals or accessories. Items that are returned defaced or damaged will not be eligible for a refund or return.
– To obtain a refund, notify us of your request. We will respond within 48 hours by providing you with a return authorization number and address to ship your purchase.
– Credit will always be issued to the same card to which they were charged.

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Product Eligibility

– Eligible product(s): must be in original and perfect factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging.
– Odor Free (Any odors on the product will render the product not approved)
– Items not eligible for exchange: Special Orders and Wholesale Orders.
– If the product(s) have been altered, worn, damaged, or tags/packaging tampered with, products will be ineligible and deemed unauthorized.

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Order Processing

Orders are processed within 2-4 business days of order placement. Once shipped, orders arrive within the time frame selected on the order form.

NOTE: If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.

Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as information must be verified. Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

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Shipping Delays

We are not responsible for late shipments due to holidays, natural disasters, customs or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please email us at info@zazabeauteusa.com

Concerns on delivery or failure to receive orders.

• All returns and or concerns about delivery, processing, and failing to receive the order must be made within 30 days of the original order. If you make a mistake in the order and the item ships, you can return the item and get credit.
• All orders over $200 may require a signature upon receipt.
• You are accepting USPS Tracking as proof of delivery and if that shows the package was delivered, you will accept that as proof that the item arrived. We guarantee the shipment of all orders, including international orders, but that is where our order guarantee ends. We obviously cannot guarantee the delivery to any address, that is the job of local postal authorities. If you wish to have signature confirmation or insurance on your order, it is your obligation to contact us and request it.
• Any claims made that you did not receive the package or if any of the items are damaged in any way, this must be filed through USPS insurance (All Priority Mail and Express deliveries are insured) and we are not in any way liable for you receiving the package once USPS accepts the package for shipment, thus the reason the Priority Mail package is insured by USPS.
• We will not send our orders to a secondary shipper. We lose track of the order when a secondary shipper is involved and we cannot understand where in the process the order may be located. Because of these circumstances, we will never ship to a secondary shipper.
• You will have 90 days to make a claim for any lost property or mail you claim that was not delivered.